Bilingual forms on the counters, so that customers can easily understand the meaning of the text
Replies enquiries in English on our corporate website
Service measures for specific policyholders
Disaster-affected insured
Deferred payment of insurance premiums
Deferred payment of insurance premiums to six months
Waive the fee of policy reissuance
Waive NT$ 100 fee of the reissuance cost
Waive six months of interest on policy loan to new borrowers
Starting from the loan appropriation date, six months of policy loan interest will be waivedWaive six months of interest on policy loan to existing borrowers
From the loan acceptance date, six months of policy loan interest will be waivedDelayed for three months to merge interest on policy loan into the principal for existing borrowers
Actively confirm the casualty list to start fast claims services and care measures
In response to Covid-19
Heartwarming claim settlement
Follow the Covid-19 area
Instant Remittance Service in Taiwan Dollar
Allow customers to receive remittances more securely and instantly in just 20 seconds.
Heartwarming services
Provide one-stop claims consulting services
Competent claims personnel directly answer and respond to claims inquiries, case processing progress inquiries, and payment content introductions
Meet customer claims consultation needs instantly and without hindrance
Actively care about and support policyholders or family members to overcome difficulties
When applying for cases, such as contract content changes, policy borrowing, claims settlement, etc., a message is sent when the case is closed to let policyholders know the result.
